Mission and Core Values
The mission of Chartwell Diversified Services is to maximize the dignity
and quality of life of our patients and clients. To accomplish this mission, we foster a
culture shaped by 10 fundamental core values emphasizing business integrity, individual
empowerment and accountability. These values are laced in a spirit of local management autonomy
and entrepreneurship; all Chartwell managers have pledged to embrace our core values by working
to ensure their employees uniformly observe and practice them.
- INTEGRITY — We conduct all our business with the highest level
of honesty, fairness, dependability and ethical standards.
- CUSTOMER-FOCUSED — We exist only if we satisfy our customers.
We identify, understand, anticipate and respond to customer needs. We
treat our customers with respect and sensitivity.
- HIGH VALUE PATIENT CARE — We provide excellent patient care by understanding,
communicating and meeting the diverse needs of our patients, their personal
care providers and insurers.
- PARTNERSHIP — We work with hospitals, providers, payers, suppliers
and others according to principles of partnership, seeking win-win solutions
in all our interactions.
- TALENTED AND MOTIVATED PEOPLE — We recruit, train, develop, challenge,
recognize and reward professionals who strive for excellence. We support
the initiative and empowerment of each Chartwell team member.
- RESULTS-DRIVEN — We value people that set goals and produce results.
We focus on strong financial and operational performance and positive
outcomes.
- TEAMWORK — We achieve our goals and objectives by working together.
We treat each other with respect and cooperation in an environment of
trust. We recognize that diversity and open communication are essential
to achieve the best results.
- COMMUNICATION — We communicate in an open, honest and timely manner.
We insist on accessibility, listening, constructive feedback and sharing
of information to ensure understanding and an appropriate response.
- INNOVATION AND CHANGE — We embrace innovation and change as vital
elements for continuous improvement, growth, diversification and financial
success.
- LEADERSHIP — We maintain an industry leadership position through innovative
strategic initiatives, high value clinical practices and the superior
performance of each Chartwell team member.
